Installing an SSL Certificate and configuring your web server to operate with SSL can sometimes be cumbersome, so it is essential that your SSL Certificate Provider is on hand to help you through the process and to answer any queries you may have. The leading providers offer a simple and effective knowledge base to be able to help, however phone and web support is still essential.
In the event that your private key is corrupted or inadvertently lost you will need a replacement Certificate. You may also need a replacement if you accidentally provide incorrect information when making your initial request. You should always check the replacement policy before purchasing a Certificate.